Privacy Policy

Last Updated: August 2026

This Privacy Policy explains how NLINK IT Solutions (OPC) Pvt. Ltd. ("NLINK", "we", "us", or "our") handles information in connection with N-LINK ERP and related implementation, hosting, support, and integration services.

1. Information We Process

Depending on how N-LINK ERP is configured and used by an organization, the platform may process information such as:

  • Name and contact information
  • User account and login information
  • Employee and HR information
  • Customer and supplier information
  • Business, accounting, sales, purchase, project, and operational records
  • Attendance and activity information where such features are enabled
  • Documents and files uploaded by authorized users
  • Technical information such as logs, device/browser information, and security-related records

The exact information processed depends on the modules and features enabled by the organization using N-LINK ERP.

2. How Information Is Used

Information may be processed to:

  • Provide and operate N-LINK ERP
  • Authenticate users and manage access
  • Deliver ERP, HR, project, accounting, and related functionality
  • Provide implementation and technical support
  • Maintain security and prevent unauthorized access
  • Troubleshoot technical problems
  • Maintain backups and system availability
  • Improve services and integrations
  • Meet applicable legal and regulatory requirements

3. Customer Data

Organizations using N-LINK ERP retain responsibility for the business and personal information they enter into the platform.

NLINK IT Solutions (OPC) Pvt. Ltd. processes customer data only as necessary to provide, maintain, secure, support, or improve the contracted services, or as otherwise authorized by the customer or required by applicable law.

4. Data Sharing

We do not sell customer data or personal information.

Information may be shared with service providers or infrastructure providers where necessary to operate N-LINK ERP, such as hosting, email, backup, security, communication, or integration providers.

Information may also be disclosed where required by applicable law, regulation, court order, or other lawful process.

5. Data Security

We use reasonable administrative and technical measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based service or electronic storage system can guarantee absolute security.

6. User Accounts and Access

Users are responsible for maintaining the confidentiality of their account credentials.

Organizations using N-LINK ERP are responsible for determining which users should have access to their information and for assigning appropriate roles and permissions.

7. Data Retention

Information may be retained for as long as necessary to provide the contracted services, meet business and security requirements, resolve disputes, maintain required records, and comply with applicable legal obligations.

Retention periods may also depend on the requirements and instructions of the organization using N-LINK ERP.

8. Third-Party Services and Integrations

N-LINK ERP may integrate with third-party services such as email providers, cloud infrastructure, Google services, communication platforms, payment services, or other business applications.

Use of third-party services may also be subject to the privacy policies and terms of those providers.

9. Open-Source Software

N-LINK ERP incorporates open-source software, including ERPNext and the Frappe Framework.

Use of open-source components does not grant their respective developers or trademark owners access to customer data merely because those components are used by N-LINK ERP.

Information regarding applicable open-source software licenses is available on our Open Source Licenses page.

10. Privacy Rights

Depending on applicable law and the user's location, individuals may have rights regarding their personal information, including rights to request access, correction, deletion, or other permitted actions.

Where N-LINK ERP is provided on behalf of an organization, requests concerning information controlled by that organization should generally be directed to the organization first.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable requirements.

The latest version will be published on this page with an updated revision date.

12. Contact

For privacy-related questions concerning N-LINK ERP, please contact:

NLINK IT Solutions (OPC) Pvt. Ltd.

Official contact details may be obtained through the N-LINK website or your N-LINK ERP service agreement.